Frequently asked Credit Report/Score Questions
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Frequently Asked Questions

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What is the difference between ProServ Credit Solutions and other credit repair and restoration companies?

 

ProServ uses a systematic dispute process consisting of intense audits via multiple dispute channels of both your individual creditors and credit bureaus. This allows us to help you attack your credit issues on multiple fronts, and increases the likelihood of accelerated results. Most credit repair companies or law firms submit generic dispute letters and follow a singular approach to fixing your credit – something you can do yourself. The problem: There is only a 10% chance anything will get deleted; and the deleted items represent only 35% of your credit score. Additionally, most items are likely to come back on your credit report using this method. ProServ works effectively on 100% of what makes up your credit score.

Why do Credit Bureaus not want me to use a credit restoration company?

 

The credit bureaus will tell you that it is easier and less expensive to do it yourself. While it may be true that you have the right to repair your credit yourself, many people do not have the time, experience and organizational savvy necessary to deal with bureaucracies. You must also spend hours of study to gain a working knowledge of the consumer laws available to you. Many who start repairing their credit on their own turn to a credit restoration company after months of work.

How is your credit restoration company better than the services offered by the three credit reporting agencies?

 

The best analogy we can offer is: If you had a tax problem, would you call the IRS or would you find and hire a qualified tax accountant? Most people do not have the time or the resources to fully understand the FCRA, nor do they want to. Using a third party ensures that you have received the proper information offered through the FCRA. The credit reporting agencies are advocates for their customers – financial and lending institutions. ProServ is an advocate for our customers, and their consumer rights.

Can I restore my own credit?

 

Yes. The process of disputing your credit report is easy. Getting results from your dispute is extremely difficult, tedious, and frustrating. Our clients choose to use our services because of our experience, knowledge and understanding of the credit bureau system and The Fair Credit Reporting Act laws. Disputing your credit with the three major credit bureaus can be as frustrating, time-consuming and risky as trying to repair your own car engine or representing yourself in court.

Is it true that only a lawyer can fix my credit?

 

Absolutely False! It is a common misconception that only lawyers can access an individual's protection under the law. The reality is that the law is accessible to everyone, not just lawyers. They cannot do anything more for you than a credit restoration company.

Is it illegal or immoral to have my credit profile improved?

 

No, it is not illegal or immoral to eliminate mistakes on your credit reports. In fact, the Federal Government, under the Fair Credit Reporting Act, Section 1681e, protects your right to do so. Congress makes the following findings: "Consumers have a vital interest in establishing and maintaining their credit worthiness and credit standing in order to obtain and use credit. As a result, consumers who have experienced credit problems may seek assistance from credit repair organizations which offer to improve the credit standing of such consumers.â€

The Fair Credit Reporting Act, enabled by Congress, clearly states that every consumer is entitled to question, verify, and have derogatory information removed whenever that information is inaccurate, outdated, unverifiable, or misleading. You have the right to disagree with the results on your credit report just as you have the right to plead “not guilty†in a court of law. As is the case with many other laws in our nation, most consumers are not aware of their rights and do not have the time to study these laws.

How do you do this legally?

 

The credit bureaus do their best to make consumers believe it is an illegal practice and unfortunately, the three major credit bureaus (Equifax, Experian and TransUnion) have spent millions convincing the American public that bad credit cannot be restored or deleted from an individual's credit report.

ProServ leverages your consumer rights to engage the credit bureaus and your creditors to remove any inaccurate, erroneous and unverifiable items from your credit report. We have extensive experience disputing items with the appropriate law notated and the information that validates your legal claim per the Fair Credit Reporting Act (FCRA). Our methods are legal and permanent.

What items can you remove?

 

Bankruptcies, foreclosures, collections, charge-offs, repossessions, medical bills, inquiries, late payments, old addresses, judgments, tax liens, student loans, merged accounts, child support cases, identity theft and more.

What items can’t you remove?

 

None. Any type of derogatory credit item can be removed from a credit report. Items like an open Chapter 7 and open judgments are more difficult to remove, but it is possible to remove them.

Who will remove items from my credit report?

 

Only the credit reporting agencies have the power to remove items from your credit report. But, as required by law, the credit reporting agencies must correct or remove inaccurate, erroneous, or obsolete information.

How long will it take to restore my credit?

 

The amount of time it takes is different in every circumstance. You should begin to see results within seven to 10 business days; our clients typically see the majority of their results within 45 days. ProServ continues to work to achieve the maximum results possible within 180 days. The progress of your case also depends upon you forwarding all correspondence to us as soon as you receive it.

Is your work permanent? Once negative items are deleted, do they come back?

 

Yes, our work is permanent. Unlike "credit repair" companies that are notorious for only temporarily deleting items, our work is permanent. This holds true except in very rare circumstances. Even if an item we delete were to come back, we would delete it again at no cost.

How much will you increase my credit score?

 

ProServ averages an increase of 50 to 120 points within the first 45 to 60 days for you. We have been as successful as 250 points on occasions. There are many factors affecting your credit score besides derogatory items (although derogatory items are usually the major factor). For example, length of credit history, types of credit, outstanding balances, even the number of inquiries can affect your credit score.

How often are mistakes entered into my credit file?

 

Frequently! Approximately 78% of credit profiles contain inaccurate, erroneous, or obsolete information materially impacting credit worthiness. These errors cost consumers millions of dollars in interest a year!

How do negative items get removed if the item being reported did in fact happen?

 

If an item appears on someone’s credit report, and it is accurate and verifiable, then the credit reporting agencies cannot, and should not, remove it. ProServ helps you get the inaccurate, erroneous or obsolete items corrected or removed. However, there is a due diligence method of verification all creditors must follow. If credit is reported in an incorrect manner, without that due diligence, that is considered erroneous.

How can I add positive data to my credit report?

 

Since the Fair Credit Reporting Act does not require creditors to report information about you, many do not. That means positive information may not be reported. As long as the positive information is verified, it can be added to your credit report.

Do you guarantee your service?

 

Yes. It's important to understand that it is a violation of the Credit Repair Organizations Act to offer a specific result or guarantee of services. It is vital to note that there are no guarantees involved when working with any credit restoration company.

ProServ operates and is governed by the applicable guidelines of the FTC and TFC. ProServ offers you a simple and straightforward 100% money back guarantee that is written into our contract with you. If we are unable to improve your credit report in the first 180 days, we will refund 100% of your money – no questions asked.

How much does your service cost?

 

Our fees are contingent upon the customized services required to improve the credit report being considered. We have a large list of satisfied clients, but our clients vary from having a few late payments to having bankruptcies, foreclosures, short sales, tax liens and judgments. Because everyone is different and every credit report is different, the cost to restore your credit will be quoted on a case-to-case basis. For specific pricing reflecting your situation, we can provide you with a free assessment.

Do you share my personal information?

 

No. Visitors may provide additional information on a voluntary basis. For example, signing up for our Credit Consultation requires an e-mail address and/or additional name and address information. This information is maintained in secure databases only for the purpose of your credit consultation and is not used in any other way. We do not sell or distribute e-mail lists or mailing lists, nor do we supply information to publications.

What are my responsibilities?

 

You have two very important responsibilities during our credit repair process:

1. We recommend that you sign up for CreditCheckTotal.com. This service enables ProServ to track deletions from your credit report without negatively affecting your credit by adding inquiries to your credit report. The cost is $19.95 a month – we have no affiliation with CreditCheckTotal.com. Once your work is completed you can cancel your subscription, if desired, with no penalties or extra fees.

2. Open all your mail, and forward to us any and all information from the credit bureaus. You will receive credit reports in the mail every 30-45 days. At the very top of those credit reports, the results of our investigations will be specifically outlined. Once you review the results, e-mail or fax those credit reports to us. Please forward all correspondence you receive from the credit Bureaus within five days of their receipt.

How do I track the progress of my case?

 

There are two ways to check the status of changes to your credit report:

1. Each time a new credit report is generated, any information changes will be reflected on the new report sent directly to you. You will also receive updated credit reports from all three credit bureaus after 30 to 45 days.

2. We will update you via e-mail or telephone as soon as we receive confirmation of any progress made on your credit.

Can I apply for credit while in the restoration process?

 

Do not apply for credit during the restoration period. Each time you apply for credit, an inquiry is recorded on your credit record. Too many inquiries can be a cause for denial of credit.

Do you offer discounts to married couples?

 

Yes

Why do credit reporting agencies have separate reports for spouses?

 

The credit reporting agencies collect information based on individual social security numbers. Only by checking both spouses’ credit reports can ProServ ensure accuracy.

Must we fill out separate Customer Agreement forms with ProServ even though we are married?

 

Yes. Each individual must be enrolled separately.

Do you offer Military Discounts?

 

As a thank you for your military service, ProServ offers a special discount to all active duty military personnel and their spouses. We feel it is important to show our appreciation to those who serve our country and keep us safe.

What risks will I be taking?

 

None. If a negative item is already reported, then the damage is already done. The best ProServ can do is permanently delete all derogatory items from all three bureaus and improve your credit score. In turn, ProServ saves you thousands of dollars in interest charges over the next several years.

How do I get started?

 

If you are serious about improving your credit scores, now is the time to take advantage of our services. You are under no obligation and there is no hard selling. You can start changing your credit today by taking the first step: Fill out our FREE Credit Consultation form and one of our credit restoration specialists will answer any questions you may have. ProServ will not share your information with any third parties unless you give us permission to do so.

What information do I have to give to the credit bureaus to get a copy of my credit report?

 

You have to provide the following: your full name and date of birth; your current address (along with your previous address, if you moved in the last five years); a copy of your social security number card; a copy of your valid driver's license, billing statement or utility bill with your address clearly marked; and your signature.

Can I get a copy of my credit report online?

 

Yes, www.annualcreditreport.com. You are entitled to receive one free credit report every 12 months from each of the nationwide consumer credit reporting companies – Equifax, Experian and TransUnion. This free credit report can be requested through this website, by phone or by mail.

In addition to consumers who are eligible for a free credit report through the Annual Credit Report Request Service; consumers in some states are eligible for a free credit report under state law. The following states have laws that make free credit reports available to consumers: Colorado, Georgia, Maine, Maryland, Massachusetts, New Jersey and Vermont.


Credit Bureaus

How many credit bureaus are there?

 

There are three major credit bureaus: Equifax, TransUnion and Experian (formerly known as TRW).

Are Experian, Equifax and TransUnion connected with the government?

 

These are private companies that have absolutely NO CONNECTION with the government. In fact, they are for-profit private companies in business to make money, just like the banks that run the credit card business. The credit reporting business is a multi-billion dollar industry. They generate their income by selling credit reports to creditors.

How does information about me get into my credit report?

 

When you agree to accept credit from a bank or retail store, for example – or if an employment application requires a credit report as a background check – you give the creditor the right to provide information to any credit reporting company. Additional information about you comes from public records, such as court records, debt collection companies, and even the utility companies.

What is a credit bureau?

 

Credit bureaus track personal, financial and credit information on individuals. This information is culled from public records, personal identification and debt information. With the exception of back child support payments, creditors supply information on a voluntary basis. Credit bureaus are strictly private “for profit†entities, and are not government institutions.

How does the credit reporting system work?

 

Today, the credit reporting system is literally millions of computer files about individual consumers, which are maintained by the three credit reporting agencies. The files contain personal information about you – how much you owe, how you have paid your debts, your employer, your social security number, public records, etc.

What do credit bureaus do?

 

Credit bureaus have huge databases on the credit histories of consumers. This information is gathered and given to the credit bureaus from creditors that have extended you credit in the past (for example, landlords, credit card companies, the IRS, department stores and banks). Your credit history contains information that creditors use to evaluate and determine your ability and willingness to repay credit. Typically, credit bureaus give the following information: Your open accounts, credit limits, current balances, number of late payments, collection actions, tax liens, and whether you own your own home or not.

Are credit reports all the same?

 

No, each of the three credit reporting agencies’ reports look different and may not contain the same information. The companies maintain their own databases and do not often share information.

Do the credit reporting agencies own the information on my credit report?

 

No, but you do not own the information either. The individual merchant or creditor who put it there owns the information.

How long does information remain on my credit report?

 

Credit bureaus report credit information for a period of seven years. Some states have special provisions for collections and paid liens. Chapter 7, Chapter 11 and Chapter 13 bankruptcies are each reported for 10 years from the date of the filing.

Who can request information about my credit file?

 

Under the Fair Credit Reporting Act, a credit reporting company may disclose your credit report only under the following circumstances:

Someone is granting credit, reviewing your account, or collecting on your account.
You are being reviewed for employment purposes.
Your application for insurance is being reviewed.
Your eligibility for a license or government-related benefits is being reviewed.
In order to provide information for a business transaction, such as renting an apartment.
To fulfill a court order.
To fulfill an IRS subpoena.
You have given written permission to someone to review your credit.


Credit Information

What is a good score?

 

720 and above are considered “A†credit.

What can the range of my credit score be?

 

Your credit score can range from 350 to 850. A credit score of 620 is usually where you can qualify for loans, although the interest rates may be pretty high. Recently, due to market conditions, a credit score of more than 720 is required for you to obtain lower interest rates or any type of teaser promotional rate.

What determines my credit score?

 

Your credit score consists of: 35% Payment History
• 30% Account Utilization (balances being carried)
• 15% Length of Credit History
• 10% Types of Credit (mixture is best)
• 10% Inquiries (only first 10 count). Your credit scores are taken from all three bureaus and averaged to get your overall credit score.

How much bad credit does it take to be denied?

 

Even one late payment can get a person denied for new credit. There are many factors like: income, credit history and balances being carried on credit cards; but getting the derogatory items removed is the most important step you can take in increasing your chances of approval.

What balances should I carry on my credit cards to maximize my credit score?

 

You should carry 30% of the credit limit or less, if possible. Ideally, your balances should be as close to zero as possible, especially if you are planning to apply for credit in the near future.

Should I close any of my credit cards?

 

NO! Closing credit cards will only decrease your score due to your debt ratio increasing as a result of the closed account. This action can also decrease the average length of time an account was open, which can affect your credit score. The best advice: Never close a credit card.

Should a person pay off their debts?

 

Legally, you should ALWAYS pay your debts. You would think that paying off your bill would improve your credit, but the credit reporting system just doesn't work that way. When you pay an old debt, the negative credit listing doesn't disappear. In fact, it re-ages and the seven-year clock begins again with that negative listing. The good news is that we can help you settle those debts and save you a lot of money in the process.

Truth vs. Myths

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Myth #1: All three of my credit reports and credit scores are the same.

 

It is more likely that all three of your reports and scores are different. Each of the credit bureaus has different information about your credit. For instance, one bureau’s records may go back further, or one of your creditor’s may only report to one bureau and not the other two. You will probably also have a different number of inquiries on each report.

Myth #2: When I dispute my information with one of the credit reporting agencies, it will automatically be updated with all three bureaus.

 

The three major credit bureaus, Experian, TransUnion and Equifax, do not share information and you are responsible for contacting all three bureaus.

Myth #3: Once I have paid off a past due account, such as a collection or charge-off, it will be removed from my credit report.

 

It is best to pay a debt as soon as possible because you are actually penalized for how long it took you to pay off the debt. Unfortunately, paying off a charge-off or collection will not remove it from your report. In fact, it will likely stay on your report for seven years after your payment.

Myth #4: My credit card balances will not affect my credit, as long as I make my payments on time.

 

The amount of debt you have greatly affects your overall credit score. Credit limits that are maxed out are considered a negative mark. Try to keep balances at or below 30% of your available credit.

Myth #5: When I cosign on a loan, it will not affect my credit.

 

When you cosign for a loan you are taking responsibility for that loan and the payments that are required for that loan. It is as if you took the loan out yourself, so it does affect your credit.

Myth #6: By declaring bankruptcy, my credit report will be cleared up.

 

No. When you file for bankruptcy, while your debt may be relieved, every single account included in the bankruptcy will appear on your report as a charged off (included in bankruptcy) item. You may even be required to still pay off some of your debt depending on your situation. It is a very serious decision with very serious consequences that can remain a part of your credit for 10 years.

Myth #7: I should close out old accounts that I don’t really use anymore.

 

Those old accounts show nice long payment histories and add positively to your credit. Your score is based on both positive and negative credit. Keep those old accounts open and use them every six months or so just to keep them active.

Myth #8: Lenders will judge me based on my credit score alone.

 

While a credit score is an important factor, lenders also look at factors such as your debt, income and employment history.

Myth #9: Too many credit cards will hurt my credit score.

 

Canceling cards can drop your score by as much as 150 points. You need to have a number of good HEALTHY accounts; it gives you a record of available credit and a longer credit history. According to FICO (Fair Isaac Corp), the average consumer has 13 credit obligations. Keep in mind, however, that too many applications for credit as well as inquiries can hurt your credit score.

Myth #10: My score will drop if I apply for new credit.

 

Inquiries are a very minimal part of your score calculation. Also, multiple inquiries from mortgage or auto lenders within a short period of time are typically treated as a single inquiry.

Myth #11: I should have good credit; I pay my cell phone and utilities bills on time.

 

These institutions are not actually granting you credit, they will only report to the credit bureaus if you fail to pay. When it comes to phones, utilities and cable, you can only hurt your credit . . . not build it.

Myth #12: When you get married your spouse’s and your credit are merged as one.

 

Many people believe this to be true, but everyone has their own individual credit. Only accounts that have your name on them affect your credit. If you open a joint account or add yourself to an existing account, then those accounts appear on both your spouse’s and your credit report.

Myth #13: If I get a divorce, my spouse will be responsible for half the debt.

 

A divorce decree does not carry any legal weight with your creditors. It will not override any agreement you have signed. If your name is on the account, then you owe the money. So, if you and your spouse sign on a car loan and the judge orders one of you to pay it, if it is not paid by that person, then both of your credit scores are damaged.

Myth #14: My score will drop if I check my credit.

 

The credit reporting agencies recognize different types of inquiries. Checking your own credit report is counted only as a “soft inquiry†and doesn’t harm your credit at all. Only “hard inquiriesâ€, the one’s made from a creditor or lender when you apply for credit, can bring down your score a few points.

Myth #15: When I build enough good credit, it will offset my bad credit and make me creditworthy.

 

Negative items on your credit report will still bring your credit score down. The only way to improve your score is to get those negative items removed.

Myth #16: A higher salary will improve my credit score.

 

More money does not equal better credit. Only paying off your debt will improve your credit. Income and net worth are not factors of your credit score.

Myth #17: Everything will be okay if I just pay the minimum payment due to get me by.

 

While it is true that paying the minimum due will keep the credit card companies from harassing you, it will extend your payments for many years. If possible, try to send more than the minimum due. Think about this: Paying off $5,000 over eight years at a 19% interest rate will cost you $4,311 in interest alone. You will end up pay almost twice the amount of your initial debt.

Myth #18: Consumer credit counseling services or debt consolidation companies will “repair†my credit.

 

For many people, consumer credit counseling is a worthwhile endeavor. Consumer credit counseling companies can assist consumers who are having trouble making payments and are overwhelmed with debt. This can be a wise alternative to filing bankruptcy, and paying off your debt is definitely a step in the right direction, but it does not repair your credit. However, consumer credit counseling companies are funded and controlled by the credit grantors and the credit bureaus, and do not help you improve your credit history. In fact, while you are participating in this process, the creditors involved often list on your credit report that you are involved in a counseling program, which is considered a negative account on your report.

Myth #19: My bad credit will be with me forever.

 

By law, negative information can only stay on your credit file for seven years (bankruptcies for 10 years). Also, the past 24 months are the most important – older negative information will hurt your score less than more recent information. If you continue to make payments on time and pay down your debt, your credit score will steadily improve with time. A low score now definitely doesn’t mean you’ll have a low score forever.

Myth #20: I don’t need to check my credit report if I pay all my bills on time.

 

Everyone should check his or her credit at least once a year. Studies show that 80% of all credit reports have some type of error. These errors can range from the wrong birth date to accounts that do not belong to you. It is very important to know what is and is not included in your credit. Finding out at the car dealership, when you are trying to buy a new car, is not when you want to discover an error.