Privacy Policy

Protecting your privacy is extremely important to ProServ Credit Solutions. We strive to keep your personal information confidential. Please take a moment to read our Privacy Policy to ensure that you are aware of and understand how we handle your personal information.

ProServ Credit Solutions does not sell, share, or in any other way transmit personally identifiable information (names, addresses, phone numbers, etc.) to any third parties not related to your engagement of credit consulting services with our firm. We use your contact information simply to send you information regarding your inquiries or the status of your file, reminders, special offers, and other pertinent communications relevant to the service we are providing you. You may always opt out of receiving such information.

Collection of your Personal Information
We collect personal information to enroll you in our service. The information we require is the absolute minimum necessary. ProServ Credit Solutions uses your personal information to provide you with superior client services, and to communicate with you regarding your case.

The Information We Safely Collect Online
This applies to all information collected or submitted on the ProServ Credit Solutions website. On some pages you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Email address
Phone numbers
State
Referral
Other pertinent information

The Information We Safely Collect Offline
This applies to all information collected or submitted to ProServ Credit Solutions by fax, phone and mail. Your sensitive information will be collected by one of these “safe†transmission methods to protect your identity. The types of personal information collected on ProServ’s applications are as follows:
Name
Social Security number
Date of birth
Current address/Past addresses
Verification documents such as: utility bill, phone bill, SS card, driver’s license
Email address
Phone numbers
Other pertinent information

Use of your Personal Information
We collect information about you: (1) that you submit during the sign-up process for our service, and (2) any time we enter information from your credit report into our database. In addition, when you sign up for a new ProServ service, or ask to be included in an email mailing list, we collect and store the information you provide in a secure database.

Because the ability to communicate with our clients during any part of the credit recovery process is absolutely essential, your personal information may be shared with other ProServ Credit Solutions employees or representing lawyers. They will protect your personal information in accordance with the ProServ Credit Solutions Customer Privacy Policy.

Security Precautions
Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

ProServ Credit Solutions safeguards the security of the data you send us with physical, electronic and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

The ProServ Credit Solutions website uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To sign up for ProServ Credit Solutions' service you must use an SSL-enabled browser such as Netscape Navigator 3.0 or later, or Internet Explorer. This protects the confidentiality of your personal and credit card or checking account information while it is transmitted over the Internet.

ProServ Credit Solutions' website may contain links to other sites. ProServ Credit Solutions does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Use of Cookies Technology
Like many websites, the ProServ Credit Solutions website uses “cookie†technology. When you first connect to our site, the cookie identifies your browser with a unique and random number. Cookies help us understand which parts of our websites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better.

When you browse ProServ Credit Solutions’ website, you are able to do so anonymously. Generally, we don’t collect personal information when you browse – not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.

What is a Cookie?
A cookie is a piece of text information that a web server may transfer to your web browser when you visit this website. Cookies are commonly used by websites to improve your experience and to enable systems to recognize your browser. Only the information that you provide, or the choices you make while visiting a website, can be stored in a cookie. For example, the site cannot determine your email name unless you choose to type it. Allowing a website to create a cookie does not give that or any other site access to the rest of your computer and only the site that created the cookie can interpret it.

Children’s Privacy
The website where personally identifiable information in conjunction with requests for free credit reports is collected is not intended for use by children under 13 years of age. ProServ Credit Solutions complies with The Children's Online Privacy Protection Act and does not knowingly solicit or collect information from children under 13 years of age. For legal and security reasons, additional information will be collected to authenticate the validity of requests for free credit reports for children under 13 years of age. For this reason such requests must be made through the mail.

Company Commitment to Privacy
To make sure your personal information remains confidential, we communicate these privacy guidelines to every ProServ Credit Solutions employee and staff member.

ProServ Credit Solutions guarantees that it will not directly or through an affiliate, disclose to, sell, lease or rent to any unaffiliated third party your email address, physical address or nonpublic financial information, in any way whatsoever. We understand and appreciate that your privacy is very important to you. This is why any information provided by you to ProServ Credit Solutions remains confidential.

ProServ Credit Solutions will occasionally update this Statement of Privacy to reflect company and customer feedback. This Privacy Policy is subject to change at any time. We encourage you to review the Privacy Policy regularly for any changes.

We appreciate your business and look forward to maintaining your trust every time we work for you.